This section is from the book "Common Sense In The Household. A Manual Of Practical Housewifery", by Marion Harland. Also available from Amazon: Common Sense in the Household.
"It is not strange that the deceived mistress should, from that day, write down Abigail a monster of ingratitude, and forget the faithful service of years in the smart of wounded feeling; when the truth is that she did the maid more injury by injudicious petting, than the latter could do her mistress had she absconded with all the plate in the house. She has, as might have been expected, proved Abigail's unfitness to be her confidante and co-adviser ; but, at the same time, she has filled her brain with notions of her superiority to her fellow-servants, her heart with burnings for the higher station she can never occupy.
"I speak feelingly upon this subject," continues Mrs. Sterling, with a laugh; "for I was once led into this very mistake myself, by the attractive qualities of a young woman who lived with me nine years as seamstress and chambermaid. She was so even-tempered, so sensible, industrious, and respectful, that she gained upon the esteem of us all. One day, while we sat together at work, I told her of some family changes in prospect, prefacing the communication by the remark, ' I want to speak to you of something, Eliza, which you must not mention to any one else at present. The interests of an employer and a servant should be the same.'
"Then, very foolishly, I opened up my mind freely on the subject that engaged it. She answered modestly, but intelligently, entering into my plans with such cordial interest and pledges of co-operation, that I went to prepare for a walk, feeling really strengthened and cheered by the talk. At the front door I was met by a letter requiring an immediate reply. Returning to my chamber to lay off my hat and shawl, I heard Eliza talking loudly and gleefully in the adjoining sewing-room, with the cook, whom she must have called up-stairs through the speaking-tube. You cannot imagine, nor I describe, my sensations at listening, against my will, to an exaggerated account of the interview which had just taken place. Not only my language, but my tones were mimicked with great gusto and much laughter by my late confidante - the phrase ' The interests of the employer and the servant should be the same ' occurring again and again, and forming, apparently, the cream of the joke. I was very angry. But for the rule adopted early in my married life, never to reprove a servant when out of humor, I should instantly have ordered the treacherous creature - as I named her - from the house. I sat down instead, to cool off and to think. With reflection, common sense rallied to my aid.
"The girl does well enough in her place, which is that of a hired chambermaid and seamstress,' said this monitor. 'she knew her position, and would have kept it, but for your folly in dragging her up to temporary equality with yourself. You made yourself ridiculous, and she was shrewd enough to see it. Take the lesson to heart; write it out in full for future guidance, and keep your own counsel.'
"Eliza never suspected my discovery. She remained with me until her marriage a year afterward, and we parted upon good terms."
I have quoted from my friend at length, because I honor her excellent judgment and mature experience, and because I agree so fully with her touching the evil of so-called confidential servants. The principle of acknowledged favoritism is ruinous to domestic comfort, let who may be the object thus distinguished. Rely upon it, my dear lady, at least one third of home-wrangles and social scandal arises from this cause. Be assured, also, that if you do not perceive the impropriety of lowering yourself to the level of your subordinates, they will, and gauge their behaviour accordingly. The connection is an unnatural one, and, like all others of the kind, must terminate disastrously in time. Then the discarded favorite, aggrieved and exasperated, leaves your house to tattle in the ears of some other indiscreet mistress, of your sayings and doings. Show your servant that you respect yourself and her too truly to forget what is due to both. Be kind, pleasant, always reasonable and attentive to her needs, willing to hearken to and meet any lawful request. Make her comfortable, and, so far as you can, happy.
Excuse one more quotation from Mrs. Sterling, whom, when I was much younger than I am now, I consulted with regard to the just medium between familiarity and austerity.
"Remember they are human beings, and treat them as such," she said. "Not that you are likely to reap a large reward in their gratitude, but because it is right, and because you find no exceptions to the practice of the Golden Rule laid down in the Bible. Be faithful in your obedience to the law of kindness. With the return tide you have nothing to do. This is a safe and straight path. I believe it to be also the smoothest. You will be better and more cheerfully served than your neighbor, who, recognizing in every hireling a natural enemy, is always on the defensive."
I have found the most serious obstacle to a comfortable pursuance of her safe path, to lie in this same prejudice - rooted by centuries of misunderstandings and caste-wars - the belief of necessary antagonism between employers and employed. Mrs. Sterling's Eliza only expressed the prevailing sentiment of her class, when she ridiculed her mistress' proposition that their interests ought to be identical. I have failed so often and so signally in the endeavor to impress the merits of this policy upon domestics, that I rarely attempt it now. There is always a suspicion - more or less apparent - that you have a single eye to self-interest in all your regulations and counsels. "What does she hope to gain ? What am I in danger of losing?" are the queries that invariably present themselves to the subordinate's, mind. The arguments by which your plans are supported are thrown away upon ignorant and illogical listeners - your array of facts totally disbelieved. Your auditor does not say this, but in divers and ingenious ways she contrives to let you know that she is not so silly as to be imposed upon by the specious array of evidence.
 
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